FAQ

Q1. What will my address look like?
A. Your address in America is:
Your name:
ID number:
Your address:
Your phone number:

Q2. When a package arrives from the store to my address in America, do you make sure that all the merchandise have arrived and is ok?
A. Definitely yes, one of the advantages of sending via USADDRESS is that as soon as the package is received at our logistic center in America, we verify that it’s content matches the receipt to make sure that you have been supplied with what you have bought and that the item is in working condition. Therefore, if any problem arises you can take care of it while your package is still in the US.

Q3. My friend in America wants to send me a package; can I use my USADDRESS to receive the package?
A. Sure, gladly ask your friend to either bring the parcel personally or send it in the mail to your USADDRESS and we will make sure to deliver it to you as soon as possible.

Q4. When I buy in America and asked to provide a phone number, what number should I use?
A. Our company is international and our logistic center is in the US, therefore, the phone number you should fill in is our number in the US 9917-546-973.

Q5. I have always dreamed of buying a living room set or outdoor furniture and have always been informed that the shops don’t ship to countries outside the US. Do you send large and heavy things?
A. One of the greatest advantages of USADDRESS is shipping by sea. Shipping by sea is especially suited for shipping heavy or/and large objects. This is the most cost effective ways to ship furniture, large electric appliances, auto parts and more. It is not worthwhile to ship large items via air; therefore USADDRESS is the only company that can ship those items for you from America to Israel.

Q6. I want to send my package by sea, how do I do that?
A. Before you confirm the payment for shipping the package you may choose the type of shipping – via air or sea. The price for shipping will be determined by your choice and will be presented to you. You may change your choice as long as no payment has been made.

Q7. I don’t have an international credit card, how could I still shop in America?
A. USADDRESS will soon launch 2 new services
We pay for you – contact us and we will pay for your purchase in America using our international credit card and will charge your credit card.
We buy for you – USADDRESS team in America and in Israel will find a product for you, get your approval and make the purchase for you.

Q8. I have just finished my shopping and have been asked to provide two addresses, one for the delivery and one for sending the receipt, which address should I use?
A. If a receipt is not enclosed to the package, it may cause delay for receiving the product, in order to prevent this delay, you have to make sure to write the same address in both fields, both as address for delivery and address for sending the receipt. In most cases you will not be asked to fill in all the details twice, you will just need to note that the address for sending the receipt is the same as the address for delivery.