Our Services

A-Z Shopping and Shipping Solution

Our Services

UsAddress.com - Shopping and Shipping Worldwide Solution.
USaddress.com
offers a wide range of services, allowing customers to enjoy the best online shopping experience:

             USaddress Service

             Courier Label Image

             Package Storage

             Shipping Insurance

             Package Consolidation

             Package Optimization Service

             Content Inspection


USaddress Service

Each customer registering on the USaddress.com website is given the address of our logistics center and their own personal account.
This actual address (rather than a PO Box) can be used on all American shopping websites, making millions of products available to our customers. 
Customers use this address whenever making a purchase; their packages are then delivered directly to the
USaddress.com logistics center. 
Customers are notified of the arrival of their packages, select their destination and preferred method of shipment and pay online. 
The delivery is then dispatched to their doorstep.

To use USaddress service, click here.

 

Package Storage 

We provide free storage of packages for 30 days following when the package was first delivered to our logistics center.
Starting on the 31st day following when the package was delivered to the logistics center, storage fees will start to accumulate at the cost of $1.50 per day.
On day 90 from when the package arrived at our center if the package has not been shipped out of the account, it will be considered abandoned and will be destroyed.

 

Shipping Insurance

USaddress.com allows you to insure your packages for the duration of the shipping process, right up to their delivery at your doorstep. 

Insurance covers physical damage caused to your package during shipping.

Prior to issuing an insurance claim, you are required to provide us with a statement describing the damaged item, including images of the damage.
A refund will be issued in line with the insurance company and/or shipping company policies.

How is insurance calculated?

             Transactions valued from $1 to $2,500 are insured at 1.5% of the product total value (counting from the first dollar paid) and selected shipment price + $1 for issuing an insurance policy.

             A special fee applies to transactions valued at over $2,500. This must be concluded with us through the Contact Us form.

             Package insurance is left to our customers' discretion. Insurance should be selected when paying for shipping.

How long is insurance valid for?

             Insurance coverage is valid from the conclusion of the payment of insurance fees and up to the signing of the shipping certificate by the customer, following delivery.

 

How is an insurance policy activated?

Activation of your insurance policy is simple and easy:

1.          Contact our customer service through the Contact Us form, up to one working day following receipt of the package. 

2.          Upon delivery, check the item and packaging for damages.

3.          Then, take photos of the package and the damaged item.

4.          Prepare the necessary documents: the shipping company's shipping certificate, purchase invoice, and photos, attach them to your written claim, and send everything to our customer service. For activation of insurance, a Policyholder's participation of $50 applies.

No claim can be submitted if the insurance fees have not been paid.

 

Are there non-insurable items?

The insurance policy does not cover the following items:

             Antiques

             Second-hand and renovated items

             Frozen goods

             Arms and ammunition

             Porcelain, ceramics, and glassware 

             Works of art

             Items containing liquids of any kind

 

Package Consolidation

Package consolidation allows you to shop with several retailers or make several purchases with a single retailer at different times, and then put all your items (once they are received at our logistics center) into a single package. This service also applies to a single order split by the retailer.

What do you get? One package optimally packed and shipped at a competitive rate, rather than several packages shipped separately and paying multiple shipping fees.

Package consolidation costs $3 for each package consolidated.

To consolidate packages, you will first need to enter the details and item value of the package; then select the "Consolidate" icon at the top of the page or in the area where package details appear. You then can select the packages you wish to consolidate from the available packages.

At this stage, the total cost of the consolidation will appear. You should only confirm the consolidation after having reviewed all data displayed.

Once the package consolidation request is complete, our logistics center is issued with the consolidation request. All packages for consolidation are opened, examined, and re-packed (in their original packages) into a single new package, to be delivered to your doorstep.

 

PLEASE NOTE: We are restricted by the shipping company regulations and CANNOT ship more than 2 lithium batteries per package.

 

Terms of service

             Package consolidation is only available for packages open and active for payment (Each package will be available for consolidation only after you enter the details and item value of the package).

             Package consolidation can be requested up to 30 days from receipt of the first package at our logistics center, with no storage fees.

             Package consolidation removes any storage fees. If package consolidation was not performed within 30 days of receipt of the first package, your account will be charged for storage fees, starting on the 31st day.

             Attention! When consolidating packages, you must consider the taxes of the destination country. Consolidating packages that are individually exempt from the tax could raise the total invoice to a taxable level. If this happens, customers will be charged with these taxes. You are responsible for checking this issue prior to issuing a package consolidation request. Should taxes apply, customers must handle them together with the shipping company. USaddress.com will not be a party to any such understanding.

             Splitting of a consolidated package will be at the cost of $5 per package split, including the cost of the first consolidation. Splitting a consolidated package will be charged $7 per package, on top of the first consolidation cost. To request consolidation splitting, contact us.

Once the package consolidation is completed, you will be notified of the new consolidated package number.


Payment for the consolidated package must be completed up to the conclusion of the 30-day cost-free storage period (counting from the day when the first package is received at the warehouse). 

 

Package Optimization Service

Our Package optimization service allows customers to reduce their packages, thereby lowering their shipping costs.

             Optimization is only available for items sent by the retailer with a separate shipping package, in addition to their original packages.

             Optimization is only available for items awaiting payment.

             During the optimization of the package, all original packing materials are maintained (to provide the best protection for your merchandise).

             When optimizing a package, we place your items in their original package in the shipping package most compatible with its measurements.

             Should an optimization not be possible, no charges will apply.

             Optimization does not lower the physical weight of your package, but rather its volume.

Once Optimization is complete, a payment request will be sent to your email address. You should arrange payment for your package within the 30-day free storage period (counting from the day when the original package is received at the warehouse).
The optimization fee is $5 per package.

To issue an optimization request, please go to the
My Dashboard section under My Account and select the optimization option for the relevant package.

 

Content Inspection

A content inspection gives customers a more precise picture of their shipment: they can identify packages sent by retailers, as well as receive data on item models and sizes.

             When inspecting package contents, we open the package, inspect its contents and register each item contained. 

             Contents will be listed for the relevant package on the My Dashboard page.

             Content inspection is only available for items awaiting payment.

             After inspection, we will repack the package using the original packaging materials. 

             Once an inspection concludes, a payment request will be sent to your email address.

The content inspection fee is $5 per package.
To issue an inspection request, please go to the
My Dashboard section under My Account and select the Content option for the relevant package.

 
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