Terms & Conditions

Terms & Conditions

  1. Terms & Conditions

Please carefully read the Terms & Conditions. By using this website, you acknowledge you are bound by these Terms & Conditions and all applicable terms thereto. Should you disagree with these terms, please refrain from using this website.

Because this document is drafted in the plural, it should be construed in the singular, and vice versa.


1.     Applicability

The following Terms & Conditions (hereinafter: Terms & Conditions) apply solely when you use the following USaddress.com Inc. (hereinafter: USaddress.com) websites, applications, and online services (hereinafter: the Websites). USaddress.com Inc. is a corporation incorporated under the rules of the U.S. State of Delaware, the main place of business of which is located at 473 Mundet Place, Hillside, NJ 07205, and at its website, USaddress.com. These Terms do not amend or nullify any condition or contract into which you have already entered with USaddress.com for the provision of products and/or services. Should you be using this website for any other entity, you hereby declare and confirm that you are eligible to accept these Terms & Conditions and to agree thereto regarding this entity and that this entity agrees to compensate you and USaddress.com Inc. for violations of the Terms & Conditions.


2. Definitions –

Personal Import Services or Services: Shipping Services as outlined in article 5 herein that USaddress.com enables its customers to purchase.

    a.  Product: any item offered on sale on Websites, including but not limited to appliances, clothing, footwear, toys, accessories, CDs, DVDs, etc.

    b.  Website: www.usaddress.com


      3.  Notification of unilateral amendment of Terms & Conditions –

    a. USaddress.com reserves itself with the right to change and/or amend the Terms & Conditions appearing on the Website and/or all Website policies and instructions, at its convenience and its sole discretion. USaddress.com undertakes to inform you once Terms & Conditions are changed via email or by publicizing the new/amended on the Website and putting up a notice on these changes on the Website.

     b.  Any change or amendment will come into effect immediately once the change/amendment is publicized on the Website and will apply to all Websites and actions or failures taking place after the change/amendment had come into force.

     c.  You hereby waive any demand for receiving a personal message on any such change or amendment.

     d.  Your continuing to use the Websites following the publication of changes or amendments confirms your agreement to such changes or amendments.

     e. You are therefore required to periodically acquaint yourself with the Terms & Conditions to understand the Terms & Conditions applying to you.

     f.   Should you disagree to the new/amended Terms & Conditions you will be disbarred from further use of the Website and must refrain from such use.

Please contact [email protected] should you have any questions on the use of the Websites.

4.  Privacy Policy –

Please see the Privacy Policy article to find out how USaddress.com Inc. collects, uses, and reveals identifying personal details received from users.

5. Personal Import Service –

   a.  Your account: When shipping via USaddress.com, you will be asked to open an account as part of the purchasing process. You are responsible for the safety of your username and password and hold full responsibility for any activity taking place in your account. Should you misplace and/or forget your username and/or password, a new one can be generated on the Website; alternately, write to [email protected], and we will provide the necessary data by email.


    b.  U.S. address: USaddress.com will provide you with a Hillside, NJ address, to which all your orders will be sent.


   c.  Receipt and shipping services: You will be provided shipping services that include packing, storage, and shipment to your country of destination by USaddress.com.


   d.  Charging: As a user of the Personal Import service, you hereby confirm that USaddress.com may charge your credit card for these services. To see the latest rates for these services, click here.


    e.  Taxes, customs fees, VAT: USaddress.com is responsible neither for taxes, customs fees, VAT, and/or to any other charges levied on orders by destination country tax authorities. Customers hold full responsibility for these charges and are requested to act according to the instructions of destination country tax authorities regarding tax deficits, fines, import permits, customs storage fees, handling fees, etc.

    i.  Usaddress.com is not responsible for any packages that are denied by customs. Customers hold full responsibility for the cost of the return if a package is returned to our center due to any issues with customs.


f.    Shipping rates calculation: shipping rates are calculated based on product physical weight.


g.   Insurance: USaddress.com does not insure your shipments. You may purchase insurance for your orders. For items valued between 1USD and 2,500USD, the insurance rate applying amounts to 2.5% of the total cost of the product and selected shipment price + $1 for issuing an insurance policy. A special insurance rate is possible for packages valued more than 2,500USD, and should be agreed upon beforehand. Charging your insurance costs will be done through the system according to customer request, at the time of payment for the shipment. We are not responsible for package contents should all items come from the supplier. Customer Policyholder's participation in the event of claiming insurance is 100USD. To activate insurance for packages, please contact us in writing up to 24 hours from receiving the package, while no use of the product has been made and all instructions specified herein, click here.

USaddress.com is not responsible for non-insured or insufficiently insured packages.

h.   Insurance coverage

Insurance coverage comes into effect immediately upon payment of insurance for packages held at our U.S. logistics center, expiring once packages have been delivered to customers and confirmations of delivery have been signed.

i.    Activation of insurance policy

  1. i.  Contact our customer service in writing up to one working day following receipt of the package.
  2. ii. Upon delivery, check the item and packaging for damages.
  3. iii.  Then, take photos of the package and the damaged item.
  4. iv.  Prepare the necessary documents: the shipping company's shipping certificate, purchase invoice, and photos; attach them to your written claim, and send everything to our customer service.
  5.  v. For activation of insurance, a 100USD Policyholder's participation fee applies.
  6.  vi. We will transfer to you the full amount of compensation paid to us by the insurance company. In the event that insurance had not been paid for, no insurance claim for the damaged package is possible.
  7.  vii. Maximal insurance claim handling time is 28 working days counting from the provision of all required documents by the customer.
  8. viii. The insurance claim will be filed according to the declared value entered by the customer into the system.

j.  The insurance policy does not cover the following items: Antiques, second-hand and renovated items, frozen products, arms and ammunition, porcelain, ceramics, and glassware.

k.  Loss of packages by shipping companies
Should a package not be delivered to the customer by the shipping company and following a reasonable period, in which attempts have been made by the said company to retrieve the package, a loss claim will be filed. Maximal loss claim handling time is 28 working days counting from the provision of all required documents by the customer.


l.    Limitation of liability

USaddress.com is not responsible for damage to your package, except in cases of malice or negligence on the part of USaddress.com. Under no circumstances should USaddress.com Inc., its managers, directors, and employees (together and separately) be held liable to any damage, whether particular and/or general, indirect, and/or minor arising from the use of the Personal Import service. Should a court determine a particular segment of this article to be unenforceable, the extent of liability will be determined as and limited to the lowest sum allowed by law.

m.   Abandon      
    USaddress reserves the right to allow customs and/or the shipping company to abandon the package for any reason without the customer's permission.

n.  Packages not paid for

i.   Items not paid for will be stored for up to 30 days in the logistics center. When requesting dispatch to the destination country or returning to the supplier, customers will be required to pay for storage.

ii.   Packages left at the logistics center for more than 60 days will be deemed deserted and unrequired and will be destroyed.

iii.  Packages left at the logistics center for more than 60 days will be removed from the customer account.


o.  Terms of Payment

Means of payment: As of present, USaddress.com accepts the following international credit cards: MasterCard, VISA, and American Express. Payments are possible via PayPal. USaddress.com does not take Diners Club, cash, COD, wire transfers, or personal checks. Payment to USaddress.com is exclusively performed in U.S. dollars. These terms of payment are subject to change and/or amendment at any time and at the sole discretion of USaddress.com. The following terms apply should the price displayed on the Website be incorrect: Should the correct price be lower than the Website price, then the lower price applies, and you will be charged accordingly. Should the correct price be higher than the Website price, we will then, at our sole discretion, contact you via email to update you on the next step of the transaction, or cancel your order, giving you a notice via email. USaddress.com is not responsible for errors in charging unless customers report such errors no later than sixty (60) days following purchase.

p.  SLA for answering emails

Customer service will respond to emails during working hours and days. Response to emails will arrive within up to two working days, excluding periods of excessively heavy workloads at the customer service department. In such periods, email response time may be extended indeterminately.


6. Mobile services and contact details –

This Website may provide certain services available via your mobile device (hereinafter: Mobile Services), such as the capability to download content onto your mobile device or to request order and shipment updates to your mobile device.

It should be stressed that, whether purchasing using Direct Sale or the Personal Import service, you are required to provide your mobile phone number. You are also required to provide your mobile phone number when providing contact details. By using Mobile Services or by providing your mobile number as part of your contact details, you agree to our contacting you via SMS and MMS and that certain details on your use of Mobile Services be transferred to us.


7. Copyright –

a.   Unless otherwise stated on the Websites, the content and any other materials appearing on the Website, including, but not limited to, the USaddress.com logo – images, information, software, music, files, etc. – belong to and are owned by USaddress.com or its franchisees or its users and are protected by U.S. and International Law.

b.  You are granted limited permission to access and use the Websites and print, electronically or in hard-copy form, Website materials for collecting information and for personal purposes, subject to this being done for non-commercial needs. This limited permission is subject to the Terms & Conditions herein and excludes the following:

                            i.    Any reselling or commercial use of the Website or the content thereof.

                            ii.   Collection and use of product lists, images, and descriptions.

                            iii.  Distribution or publication of Website contents, amendments to the Website and Website contents, in part or whole.

                            iv.  The use of data mining, robots, or other ways of collecting information.

                            v.    Downloading Website sections or materials or any Website information unless this is specifically permitted.

                            vi.   Any use of the Websites or the contents thereof for unintended purposes.

   c.    Any use of the Website or the contents thereof not complying with the articles above and not permitted in writing by USaddress.com is entirely forbidden and will lead to a revocation of the limited permission granted herein.

  d.    Excessive use of the Website or the contents thereof also constitutes a violation of further rules, such as copyright, trademark, and communication rules, and of regulations issued in accordance thereto.

  e.  Unless otherwise stated, the Terms & Conditions herein cannot be regarded as granting permission to use any copyright, by implication, estoppel, or otherwise. Permission can be revoked at any time.

  f.   Repeat Infringer Policy: In accordance with the United States Digital Millennium Copyright Act (DMCA) and other laws applying, USaddress.com has formulated a policy permitting it, at its sole discretion, to reject subscriptions and account holders should they be deemed repeat infringers. In addition, USaddress.com can limit access to websites or revoke the accounts of users who had infringed the copyrights of others, even in the event of a first-time infringement.

  g.  Copyright complaints: You are asked to complain to our designated representative, whose name appears below, should you deem the Website to contain   infringement of your copyright:

473 Mundet place, Hillside
NJ 07205-1115
Tel. +1-973-500-4188
Fax 208.275.7535

See 512(c)(3) 17 of the United States Code for requirements for valid complaints. It should be noted that the information included in your complaint may be transferred to the person you claim had infringed copyright. Your submission of a complaint constitutes an agreement on your part for the said transfer.

Also, please consider that you are responsible for any false representation included in your complaint and will be liable for any damages and attorney fees, whether our own or those of the person you claimed had infringed copyright, resulting from false representation and the removal or denial of access to any material subsequent to your false representation.

We are entitled to inform our users of copyright infringement, whether by publicizing a general notice on our Website, via email, or regular mail to the addresses listed on our files.


8. Trademarks –

a.   The USaddress.com name as well as USaddress.com remaining product and services names, logos, and jingles that appear or may appear on the Websites are trademarks or registered trademarks of USaddress.com Inc. and cannot be copied or used, in part or whole, without the written confirmation of USaddress.com Inc. or the respective owner.

b.  Meta tags or any other hidden text using the USaddress.com name or any other trademark belonging to USaddress.com Inc. without obtaining the written confirmation of USaddress.com Inc.

c.  In addition, using or copying the format and appearance of the Websites, including Website headlines, phrasing, icons, etc., without obtaining the written confirmation of USaddress.com Inc.

d.  Any other trademark, whether registered or unregistered, as well as product names or names of companies mentioned on the Websites, belong to their respective owners. While USaddress.com mentions or advertises products or services by means of trademarks, the commercial names of manufacturers, or by any other means, it does not in any respect recommend these products or services.

9. Links –

a.   You have limited, non-exclusive permission to create links to the Websites for non-commercial purposes, since these links do not present USaddress.com or its products in a false or negative light and subject to the Website featuring the links not including adults-only or illegal content, nor any other offensive or harassing content.

b.   This limited permission can be revoked at any time.

c.  The USaddress.com logo or any other USaddress.com Inc. -owned graphics cannot be used as links to the Websites without the prior written consent of  USaddress.com.

d.   In addition, no USaddress.com Inc. trademark, including Website images and graphics and Website textual content and phrasing, can be framed without the prior written consent of USaddress.com.

e.  Excluding everything said herein, you hereby have no permission, by implication, estoppel, or otherwise, to use any patent, trademark, or copyright belonging to USaddress and/or to third parties.

f.  USaddress.com does not claim, present or hold any responsibility for the quality, content, substance, and credibility of websites accessed by links from USaddress.com Websites or various websites linked to USaddress.com Websites. Such websites are not controlled by USaddress.com Inc. and USaddress.com Inc. holds no responsibility for the content of such websites nor to any amendment to the content of these websites. USaddress.com provides these links solely for ease of use; the inclusion of a particular link does not imply USaddress.com endorsement of the website reached by the said link, nor to the content of that website.

g.   When exiting the Websites, please be advised that you are no longer under obligation to follow the Terms & Conditions.


10. Third-Party Content –

a.      USaddress.com is entitled to allow or to provide third-party content on the Websites and to allow or provide links to third-party websites as a service to users interested in such information.

b.     USaddress.com does not monitor any third-party content or Websites nor has any control over such content or websites. USaddress.com does not recommend nor endorse or any third-party content and cannot guarantee anything with regards to the credibility of third-party content.

c.      USaddress.com does not represent nor guarantee any information provided within third-party website content and has no responsibility to amend or update third-party content. Users of third-party content do so at their own discretion.


11. Commercials. Third-party products and services –

USaddress.com is entitled to allow commercials and/or other

12. Items cannot be shipped using our services
Certain items are strictly forbidden from air shipment.   
Please see the detailed list of the items in FAQ section.

If a customer attempts to send any of these items, USADDRESS reserves the right to immediately cancel their account.

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Examples of detailed descriptions

Toys: kids toys / legos / video games
Clothing: t-shirts / baby cloths / shorts / pants
Housewares: bedding / blankets / towels
Supplements: vitamins / food additives
Mixed foods: candy / chips / chocolates
Shoes: sneakers / kids shoes / men’s shoes

Restricted Items
  • +What items can you not ship?

    While we are happy to ship nearly any item for you, we are sometimes bound to follow shipping companies' various limitations.
    To find out what items cannot be shipped to your country, please consult the website of the shipping company you wish to ship with.

    The following items are strictly forbidden from the air transportation

    - Guns, firearms, firearm replicas, firearm parts and ammunition
    - Explosive and incendiary materials
    - Batteries in equipment (more than two items in one package)
    - Loose batteries – prohibited to ship
    - Flammable Items
    - Aerosols
    - Perfumes and colognes (containing alcohol)
    - Alcoholic beverages
    - Fresh fruits and vegetables
    - Medications
    - Poison
    - Any organic material

    If a client attempts to send any of these items, USADDRESS reserves the right to immediately cancel their account.

    The following are examples only of what some countries may prohibit (local laws and regulations must be respected):

    - E Cigarettes & vapor refills
    - Antiques
    - Architectural models
    - Bulk goods (grain etc)
    - Cosmetics
    - Currency (notes, coins, credit cards and travellers cheques)
    - Drugs
    - Food
    - Gold and silver in any form
    - Dangerous goods (including hazardous, combustible or explosive materials)
    - High value, easy to trade computer appliances (such as RAM chips or SIMM’s and central processor units)
    - Plants or animals (live or dead)
    - Livestock
    - Material that could be submitted as pornographic or offensive
    - Sex gadgets
    - Negotiable bonds or other like ‘valuable papers’
    - Objects of art (paintings/sculptures etc) and fine arts
    - Political material
    - Precious metals, stones or jewellery
    - Other negotiable values

  • +Can you ship items that contain batteries?

    Due to batteries being regulated as HAZMAT (Hazardous Material), we are not allowed to ship more than 2 batteries in one parcel. Therefore, please make sure the online store you purchase from ships items that contain batteries in packs of 2 at the most. For example, no more than 2 cellular phones, 2 laptops etc. Any consolidation request that contains more than 2 batteries will be canceled, as well. Please note that due to these regulations USaddress no longer will be able to ship Lithium Batteries that are packed and shipped as individual items (loose/bulk) such as - Laptop batteries, Power banks, A cell phone with a replaceable Lithium Battery.

Terms & Conditions


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